Our Policies

1. Cancellation & Rescheduling

Your recovery plan is built on consistency. When an appointment is missed, it impacts your progress.

• 24-Hour Notice: We require a minimum of 24 hours notice for any cancellations or rescheduling.

• Late Cancellations: Appointments cancelled with less than 24 hours notice will incur the full charge of the session fee.

• No-Shows: Failure to attend a scheduled session without prior notice will result in the full charge of the session fee.

2. The Clinical Environment

• Arrival Time: Please arrive 10 minutes prior to your session. If you are late, your session time will be reduced to ensure the next client’s treatment begins on time. The full session fee will still apply.

• Intake Forms: All new clients must complete the Clinical Intake form before the session begins. We cannot proceed without this information

• Clothing: As part of our clinical assessment, clients are required to wear or bring sportswear (shorts and a T-shirt/sports top).

3. Payments & Deposits

• Securing Your Session: To confirm your booking, full payment is required.

• Refunds: We do not offer refunds for completed treatments. If you are unsatisfied with your clinical outcome, we invite a professional discussion to adjust your treatment plan.

4. Health & Safety

• Contraindications: It is the client’s responsibility to inform the therapist of any changes in health, medication or new injuries.

• Professional Conduct: We maintain a strictly professional, clinical environment. Any inappropriate behaviour will result in the immediate termination of the session, a full charge and a permanent ban from the clinic.

To maintain the clinical integrity of My Therapy Massage and ensure all clients have access to consistent care, we operate under a strict professional policy framework. By booking a session, you agree to the following terms.